Reference

How dd999 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use dd999, how we use it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions in Bangladesh.

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CONTACT PRIVACY TEAM

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and reference your account details so we can locate your records quickly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures at every layer of your account — from the moment you log in to the moment a withdrawal clears back to your Rocket or Nagad wallet. Here is how we approach the four areas that matter most to your privacy.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We flag logins from unrecognised devices and prompt a re-verification step before access is granted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction data tied to bKash, Nagad, and Rocket deposits is retained as required by financial record-keeping obligations. Account profile data is removed within a reasonable period after a verified account closure request.

Your Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Contact support to start any of these requests.

What We Collect and Why

dd999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with dd999, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your account. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile

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your wallet balance; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual login activity. This data
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is used strictly for account operation, fraud prevention, and improving how the platform works for you. We do not sell your personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session
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logs are cleared on a rolling basis. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions Answered

These are the questions we hear most often about how dd999 handles personal data. If your question is not covered here, reach out via live chat or email.

We collect your name, mobile number, and the payment method you register — such as bKash or Nagad. We also log device and session data automatically to protect your account from unauthorised access.

We do not sell your data. We share it only with service providers who help us operate the platform — such as payment processors for bKash and Rocket transactions — and only under strict data-handling agreements.

Contact our support team via live chat or email with your registered mobile number. We will locate your account records and provide the data we hold on you in a readable format.

Yes. Submit a deletion request through support. We will remove your profile data once we confirm your identity. Transaction records may be retained longer where financial regulations require it.

We store only the transaction reference and amount — never your mobile banking PIN or wallet password. Payment data is encrypted in transit and access is restricted to authorised account operations only.

This policy applies to accounts registered on dd999. Whether you can access and use the platform depends on your local law and the eligible regions we serve — check current availability for Bangladesh.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Appdd999 App

How dd999 Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Privacy Questions Answered

01 What personal data does dd999 collect when I open an account?

02 Does dd999 share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask dd999 to delete my account and personal data?

05 How does dd999 protect my bKash or Nagad payment details?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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